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Senior Technical Writer Needed

This is a staff position with full benefits. Must be local to the Orlando, Fl area.  Pentaho is an up trending, open source, software development firm located down by the Orlando Airport. We are a small team of three writers looking to add a fourth. The subject of our writing is Business Analytics, Data Visualization, ETL, and Big Data.

Candidates may send resumes to Paula Toth at ptoth@pentaho.com. Principals only please.


Work with a dedicated, fun-loving, and flexible group of technical authors and software developers, who are serious about providing readers with high-quality content.

The Pentaho Senior Technical Writer works as a member of the Technical Documentation Team within the Engineering Department. Qualified candidates must have a proven background writing technical documentation to a diverse audience, including end-users, solution developers, business analysts, system administrators, and software integrators. The successful candidate works symbiotically with software developers, product management, and quality engineers to enhance product documentation for the Pentaho Business Analytics and Data Integration products and related projects, initiatives, and technologies.

Reports To: Manager of Technical Documentation
Job Type: Salary
Benefited: Yes
Location: Orlando, Fl

Primary Responsibilities

  • 4 or more years experience writing and editing technical communications materials related to business analytics, development and deployment of business analysis software applications and solutions, IT systems, and technical services
  • Lead technical documentation projects and acquire specific expertise using Pentaho software products
  • Conduct interviews and attend meetings with technical representatives and other stakeholders to gather pertinent background and technical input for writing projects
  • Participate on sprint teams and in product development meetings to stay abreast of product changes
  • Actively work to enhance documentation based on customer and employee feedback
  • Work with task-oriented, topic-based content, DITA automated publishing, and WIKI-based publishing
  • Mentor team members and share expertise to make technical writing processes and procedures more efficient
  • Work with technical communications teammates to develop standards, templates, information architecture and to ensure the quality of Pentaho’s technical communications products
  • Interact with and support customers, partners, and the open source community
  • Reliably meet deadlines related to scheduled content updates, content changes for immediate release to customers and prospects, and software release dates
  • Simultaneously handle multiple tasks and projects

Required Qualifications

  • Excellent written and verbal communication skills in a team environment including advanced spelling, grammar, and information modeling skills
  • Experience editing HTML
  • 4-year University degree in English, Journalism, Technical Writing or equivalent in related field
  • Strong problem solving and organizational skills
  • Focused team player, who takes pride in high quality
  • Self-motivating, self-managing, responsible, independent thinker, who works well in a fast-paced, Scrum, flexible work environment
  • Fearless about approaching and learning new technologies

Desired Qualifications

  • Knowledge of Business Intelligence tools and concepts including ETL, OLAP, Charting, Dashboards, and Reporting
  • Understanding of Agile, Scrum, or other iterative software development methodologies
  • Experience with DITA and topic-based authoring
  • Familiarity with commercial open source software business practices


Pentaho Office Location in Orlando Florida


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